Frequently Asked Questions

Everything you need to know about shopping with HUGO BOX

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Are the fabrics sustainably sourced?

At HUGO BOX, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package in real-time.

Do you offer a size guide?

Yes, every product page features a detailed size chart. We recommend measuring yourself and comparing it to our guide, as our contemporary fit may vary slightly from standard sizing.